Repair/Replacement Policy

For your convenience, we offer two routes to submit RMA’s. You can submit by downloading the RMA document here, or by filling out the form below. All PixelFLEX products being returned to PixelFLEX, LLC. must have an RMA (Return for Material Authorization) number.

RMA procedure for downloading: (Download Form)

  1. Fill out the Request for Material Authorization (RMA) Form in its entirety. (Excluding the RMA number)
  2. Send completed RMA Form by Email to: service@pixel-flex.com (Do not ship items until RMA # has been issued)
  3. PixelFLEX will issue RMA number to be used for the return. Write this RMA # on form below.
  4. Place completed RMA form in the box with the returned item. Write RMA number on the outside of the shipping box.
  5. Return the authorized items per shipping instructions (see bottom of RMA).

RMA procedure Online Form:

  1. Fill out the Request for Material Authorization (RMA) Form in its entirety. (Excluding the RMA number)
  2. Send completed RMA Form by Email to: service@pixel-flex.com (Do not ship items until RMA # has been issued)
  3. PixelFLEX will issue RMA number to be used for the return. Write this RMA # on form below.
  4. Place completed RMA form in the box with the returned item. Write RMA number on the outside of the shipping box.
  5. Return the authorized items per shipping instructions (see bottom of RMA).

Contact our service department if you have any questions at 1-800-930-7954 option 2.